Courses FAQs

To join the event simply click the Zoom Webinar link in your confirmation or reminder email. You may be asked to enter your email address and name upon entering the event. Attendees are asked to enter their full name for the benefit of speakers and any interactive Q&A sessions. 

You might be asked to log in to Zoom to access some events. It is therefore advisable to create a free Zoom account (if you do not already have one) at least 15 minutes before the event starts. You may also want to download the desktop or mobile app ahead of the event. You can download the app for mobile and tablet from your app store, and you can then set up an account inside the app. To download for a laptop or PC, you will need to visit Zoom – a ‘Sign up’ button to create an account will be on the homepage. We recommend allowing at least 15 minutes to install and set up an account for the first time.

Zoom Webinar events will open a couple of minutes before the advertised start time. If you click the event link before this time you will be held in a queue and admitted automatically when the event begins.

Event attendees can pose questions for the speakers using the Q&A function at the bottom of the screen.

If your video or sound is patchy or breaking up, close any other programmes or apps using the internet on your PC, mobile or tablet. Try turning Wi-Fi off on other devices (for example your phone or other computers or tablets), and if possible, move closer to the Wi-Fi router. You can also try closing Zoom and re-joining using the link in your confirmation email, or restarting your device.

Please check in when entering our buildings and venues using the NHS QR codes available and your COVID-19 NHS app. We will also be keeping records of attendance for 30 days after each event.

Should COVID status checking be in place, those aged 18 and over will be needed to demonstrate one of the following:

1. evidence of a negative lateral flow test, either taken at home or at a test centre, within 48 hours of the performance. Rapid lateral flow tests can be ordered for free here from the government website and reported here.
2. evidence of double vaccination, where the second vaccine was administered at least 14 days before the event, provided via the NHS App (England, Scotland, NI and Wales Apps are all accepted), vaccination card, or letter provided by the NHS
3. full vaccination or negative test result via an EU Digital Covid Certificate

The Registration desk open approximately 30 minutes before the advertised start time. 

Free Wi-Fi is available via NHS wifi If the event is taking place in the hospital. Should you be attending an event offsite, the wifi may be chargeable. 

A: Filming and/or photography is not prohibited by attendees. 

Sometimes there will be filming which takes place at some events. Footage and images are used to promote the work of the Trust and to further the reach of our events. Where filming and/or photography will be taking place, clear signage will be displayed at the event. Those not wishing to be included in any footage will be asked to notify staff on the day.

A: We cannot guarantee provision of cloakroom facilities at our events. Please try to avoid bringing large or bulky items where at all possible.