Confirmation of bookings
We understand that sometimes circumstances outside of your control pop up unexpectedly, and we will always try our best to be as accommodating as possible. Please contact [email protected] and a member of our team will be happy to help.
If you are no longer able to attend an event you have pre-registered for, you may be eligible for refund. You also have options for amending your booking for yourself or a substitute participant.
If you need to cancel your registration, once a written request is sent to our team your booking will be subject to cancellation fees as outlined below:
- Tickets less than £15 are not eligible for refund
- If you cancel before 28 day (4 weeks), you will receive a full refund
- If you cancel between 28 and 14 days of an event, your will receive a 50% refund
- For cancellations with less than 14 days (2 weeks) notice, no refund will be issued for cancellation
No refund will be made for non-attendance.
Unfortunately, we cannot reimburse any booking fees encountered via Eventbrite.
Refunds will be distributed in the same form as the original payment was received.
Please bear in mind that for virtual, livestream or on demand events, it is the responsibility of the participant to ensure they have the appropriate arrangements for attendance. If you unable to access due to circumstances outside of GSTT’s control (i.e. your device or organisational network, firewall settings, poor internet connection, etc.), you will not be eligible for a refund.
Although your registration to a free event has no expense to yourself, GSTT will encounter costs relating to your booking. We appreciate endeavours to notify us if you are unable to attend, as you would for a paid ticket, to ensure we can amend our operational requirements accordingly and minimise excess waste for in person events.
Updates to your booking
Your ticket can be transferred to a colleague up to 4 working days before an event, without charge. Registration is non-transferable to alternative events.
If you have booked a single-day ticket for a multi-day event, you are able to transfer to a different day subject to availability.
Event updates, cancellations and postponements (by GSTT Events)
GSTT reserves the right to amend the agenda, location and any other aspect of an event at any time and without notice. Although we will endeavour to notify registered attendees of significant changes, refunds are not applicable on the grounds of programme updates.
In the unlikely and unfortunate circumstance that we have to cancel an event, we will automatically issue a full refund within 4 weeks. If we have to postpone an event and the new date is no longer suitable, you will be eligible for a full refund. GSTT is not liable for costs, damage or loss encountered including those related to pre-booked travel or accommodation.
To cancel your place at an event, to request a refund, or to update your booking, please notify [email protected].