Roche has grown into one of the world’s largest biotech companies, as well as a leading provider of in-vitro diagnostics and a global supplier of transformative innovative solutions across major disease areas.
Following a restructure, newly appointed Disease Level Partners (DLP) are being asked to engage with a wider group of customers and stakeholders and strive to add value to the healthcare system beyond treatment-solutions. Their senior training team asked the commercial education team to support them operate in alignment with Trusts and add value to the whole system of value-based care. Delegates co-created their learning objectives for the programme:
- Be more confident in engaging with a breadth of stakeholders within acute trusts and across the system that deliver care to patients within specific disease areas
- Understand who the stakeholders are across patient pathways, know their different needs and how best to engage and add value
- Gain knowledge of priorities at Trust, directorate and department level generating broader range of insights
- Having conversations beyond clinical impact to ensure that services and systems can support appropriate uptake of medicine
- Gain knowledge on the core anatomy of an NHS Trust, gaining a broader understanding of the inner workings of and challenges.
A new bespoke NHS Navigation and Value-based partnership education programme was created. Delegates received an in-depth exploration of:
- NHS priorities and drivers
- Trust Strategy: defining trust priorities (Improving Patient experience, delivering outstanding inclusive patient and carer experiences at every contact. Preventing avoidable harm and delivering internationally benchmarked health outcomes. Reducing variation, delivering evidence based care and reducing unnecessary variation to give a consistently outstanding patient experience. Continuous improvement, supporting continuous learning and being an organisation that drives healthcare innovation).
- How national level priorities aligned to Trust level priorities & how national priorities and strategy is interpreted at Trust level
- Trust strategy through the Guy’s and St Thomas’ example: quality strategy as an example (3 Ps: people, patients, partnerships) plus the quality strategy with four key areas
- Directorate-level strategy, roles and responsibilities of key individuals
- ‘A day in the life of’ panel discussion (service and business managers)
- Operational excellence
Insights from this programme are now used to inform conversations at both clinical and non-clinical levels, and enable closer relationships across a broader range of stakeholders. This will add value to both organisations, galvanise commitments and new levels of partnership working. Delegates discussed and committed to a plan showing how this information can be used in their locality and are enabled to build on their new knowledge and skills on collaboration and partnership working in their day to day roles. Delegates are now confident of the NHS priorities and drivers, ensuring consistent baseline knowledge that can be applied locally. In addition, delegates understood:
- how directorates have their own strategy, priorities and performance metrics,
- the experiences and real life challenges of a GM/Ops/SM delegates will have the opportunities to pose their questions in advance to the panel, and
- operational excellence through an interactive discussion.
With their knowledge of how national level priorities aligned to Trust level priorities and how national priorities and strategy is interpreted at Trust level, delegates are more confident in having valuable conversations with wider stakeholders and exploring ways in which they can add value beyond their treatments. The DLP team are now well placed to seek alignment when engaging with wider stakeholders.
Delegate feedback scores
NHS priorities and drivers
Principles of partnership working
‘A day in the life of’ discussion, Deputy General Manager
I liked the use of the jam board
It built well throughout the morning. Some nice to know elements in amongst, but great insights that I can take when engaging with my local Trusts
The session was very engaging and informative and provided a great insight into the NHS beyond just medicines or medical interventions, while helping us to understand the complexities around all the different metrics that you are measured on and need to juggle